Privacy Policy

1. Privacy Overview & Scope

This Privacy Policy explains how MapInch LLP ("MapInch", "we", "us", or "our") collects, processes, stores, uses, and protects information in connection with the MapInch platform, including our website, web application, mobile applications, map viewer, and related services.

By accessing or using MapInch, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. This Privacy Policy applies to information collected through our digital platforms and services and explains how we handle personal information, technical information, geographic information, and other data processed in connection with your use of MapInch.

2. Information We Collect

We collect information that you directly provide to us, information generated through your use of the platform, and technical information required to operate and secure our services.

2.1 Account Information

Depending on the features you use, we may collect:

• Name
• Email address
• Mobile number
• Department
• Designation
• Account credentials and authentication information
• Subscription and account-related information
• Account preferences and settings

2.2 Location Information

During account registration, MapInch may use the user's IP address to determine an approximate geographic location, such as:

• City
• State or Province
• Country

This information may be used to associate an account with an approximate location, support account and platform operations, improve service relevance, and assist with security and fraud-prevention measures.

IP-based location is approximate and is not intended to determine the user's precise physical location.

MapInch does not use IP-based location information to determine a user's precise GPS location.

2.3 Geographic and Map Information

When you use MapInch, we may process geographic and map-related information, including:

• State, District, Sub-District, and Village information
• Village and administrative location information
• Mustil and Killa information
• Parcel and cadastral information
• Geographic coordinates and spatial information
• Map layers and associated metadata
• Map search and filtering information
• Map-related records created or managed through the platform

2.4 Uploaded Maps and Documents

Where applicable, users or authorized administrators may upload or manage:

• Digital village maps
• GeoPDF and other map documents
• Spatial data files
• Parcel and boundary information
• Map layers
• Associated metadata and geographic records
• Other documents or files supported by the platform

2.5 Usage Information

We may collect information about how you interact with MapInch, including:

• Map searches
• Search queries
• Filters and map interactions
• Features accessed
• Download or export requests
• Maps downloaded for later use
• Application and website interactions
• Error and performance information

2.6 Device and Technical Information

To operate, secure, and improve the platform, we may collect:

• IP address
• Approximate location derived from IP address, such as city, state/province, and country
• Browser type
• Operating system
• Device type
• Application version
• Network and technical information
• Security and authentication logs
• Technical information related to application performance and errors

3. How We Use Information

We use collected information to operate, maintain, secure, and improve MapInch, including to:

• Create and manage user accounts.
• Authenticate users and manage secure access to the platform.
• Determine and associate an approximate registration location, such as city and state, using IP-based location information.
• Provide access to maps, geographic information, and related services.
• Store, process, render, and display geographic information and spatial layers.
• Provide search and filtering across administrative areas and cadastral information.
• Generate map visualizations, reports, downloads, and exports requested by authorized users.
• Provide the map download feature for later use.
• Provide subscription-related services and process payments.
• Send transactional notifications, subscription notifications, security alerts, and essential service communications.
• Detect unauthorized access, fraud, abuse, and security threats.
• Monitor system performance and troubleshoot technical issues.
• Maintain backups and restore services when necessary.
• Improve the reliability, functionality, and security of MapInch.

4. Legal Basis for Processing

Where applicable, we process personal information on the following legal bases:

• Performance of contractual obligations: To provide MapInch services and features requested by users.
• Legitimate interests: To operate, secure, maintain, troubleshoot, and improve the platform.
• Legal obligations: To comply with applicable laws, regulations, legal processes, or governmental requirements.
• Consent: Where consent is required for a particular feature or processing activity.

5. Map Data Security and Private Access

MapInch may contain geographic information, maps, documents, and other data that are not intended to be publicly accessible.

Where applicable, access to protected maps, documents, map layers, and related resources is controlled through authentication and authorization mechanisms.

MapInch may use temporary, signed, or otherwise access-controlled links for protected files and resources. Such links may expire or become invalid after a defined period or when access is revoked.

Protected files and map resources are not intended to be accessible through unrestricted public URLs.

Users should not share authentication credentials, private access links, downloaded files, or other protected resources with unauthorized persons.

Administrative users may have additional permissions to view, manage, preview, download, or otherwise process map and geographic data according to their assigned role.

6. Downloaded Maps and Device-Saved Data

Certain MapInch features may allow users to download maps and associated map data for later use.

When a user downloads a map, relevant map data and associated files may be stored locally on the user's device or made available through the device for later use.

Downloaded map data may remain on the device until the user manually removes it, clears application data, uninstalls the application, or the application otherwise removes or updates the stored data.

The MapInch Download feature does not constitute an offline mode. Certain MapInch functionality may still require an active internet connection and communication with MapInch services.

Users are responsible for maintaining the security of downloaded maps, files, and other MapInch data stored on their devices and should not provide unauthorized persons with access to such information.

7. Data Storage and Security

We implement reasonable technical and organizational security measures designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include:

• Encrypted transmission between users and MapInch services.
• Authentication and authorization controls.
• Role-based access controls.
• Access restrictions for protected maps and documents.
• Temporary or signed access mechanisms for protected resources.
• Infrastructure and application monitoring.
• Security logging and operational controls.
• Regular backups of relevant platform data.
• Restricted access to administrative and infrastructure systems.
• Security measures designed to protect stored information and application infrastructure.

No internet-based service or storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and for securing the devices they use to access MapInch.

8. Data Retention and Backups

We retain information for as long as reasonably necessary to:

• Provide MapInch services.
• Maintain user accounts.
• Provide requested features and functionality.
• Comply with legal and regulatory obligations.
• Resolve disputes.
• Enforce agreements.
• Maintain security.
• Protect the integrity and operation of the platform.
• Maintain necessary business and operational records.

MapInch may maintain encrypted backups of relevant platform and database information for operational recovery, business continuity, and security purposes.

Deletion of information from active systems may not immediately result in its removal from all backup systems. Backup data may be retained for a limited period in accordance with our backup and retention procedures before being securely deleted or overwritten.

9. Data Sharing and Third Parties

MapInch does not sell, rent, or monetize your personal information or geographic data.

We may share or provide limited access to information where necessary to operate and provide the service, including with:

• Cloud and infrastructure hosting providers.
• Storage and file infrastructure providers.
• Payment gateway and payment processing providers.
• Service providers supporting application operation, security, communications, or maintenance.
• Legal, regulatory, or governmental authorities where disclosure is required by applicable law.

Third-party service providers are expected to process information only as necessary to provide their services and subject to appropriate contractual, confidentiality, or security protections where applicable.

10. Payments and Subscriptions

MapInch may offer paid subscriptions or other paid services.

Where payments are processed through third-party payment providers, payment information may be processed directly by those providers in accordance with their respective privacy policies and terms.

MapInch may receive limited transaction-related information necessary to manage subscriptions, such as:

• Payment status
• Transaction references
• Subscription status
• Subscription plan
• Billing-related information

MapInch does not need to store complete payment card information when payment processing is handled by the applicable payment provider.

11. Cookies and Similar Technologies

The MapInch website and web application may use cookies or similar technologies where necessary for:

• Authentication and session management.
• Security.
• Website functionality.
• User preferences.
• Performance and operational purposes.

Where required by applicable law, MapInch may request consent before using non-essential cookies or similar technologies.

12. Mobile Applications

The MapInch mobile applications may collect and process information necessary to provide application functionality, authentication, map access, downloads, security, and application performance.

The applications may store certain map data locally on the device when users use supported download features.

MapInch does not access information on a user's device unrelated to the functionality of the application unless such access is specifically required, disclosed, and permitted.

13. User Rights and Data Control

Subject to applicable law and legitimate operational or legal requirements, users may have the right to:

• Access and review their account information.
• Request correction of inaccurate or incomplete information.
• Request deletion of their account or applicable personal information.
• Request information regarding how their personal information is processed.
• Withdraw consent where processing is based on consent.

Requests may be subject to reasonable verification to protect account security.

Some information may need to be retained where required by law, for security purposes, to resolve disputes, to enforce agreements, or to maintain necessary business records.

Where information has been included in backup systems, deletion from active systems may not immediately remove the information from backup copies. Such backup information may be removed in accordance with applicable retention and backup procedures.

14. Children's Privacy

MapInch is a professional platform intended primarily for government departments, organizations, professionals, and other authorized users. The platform is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our:

• Services
• Technology
• Security practices
• Legal requirements
• Data processing practices
• Business operations

When changes are made, the updated policy will be published on the MapInch website with a revised effective date or version where appropriate.

Users are encouraged to review this Privacy Policy periodically.

16. Contact Information

If you have questions, concerns, requests, or feedback regarding this Privacy Policy or the handling of your information, please contact us:

Legal Entity: MapInch LLP

Platform: MapInch

Email: hello@mapinch.com